Frequently asked questions

If you delete your eSIM from Global Yo or lose your device, you cannot reinstall it, so if you plan to buy another plan at a later date, you will need to pay the activation fee of $0.70 Euro (which covers your eSIM for 1 year) again and reinstall a new eSIM.

If you wish, you can manually remove your eSIM. To remove your eSIM follow these steps:

Go to Settings

• Tap Mobile data or Mobile data

  • Tap your mobile plan

  • Tap “Remove mobile plan”

If you remove your eSIM you will no longer be able to connect through this line. Any contacts you have associated with this line will default to your preferred line.

To allow your phone to automatically select which SIM to use data from based on coverage and availability, turn on “Allow mobile data switching” in your settings. Note that if you are roaming and only want to use your Global YO eSIM or data, you should then make sure that “Allow mobile data switching” is turned off. If “Allow mobile data switching” is turned on, your phone will automatically use data from both phone plans, depending on which network is strongest at any given moment. This option is best for people who want to stay connected no matter what. There is no way to know which plan is being used at any given time, however, so this option can consume data quickly if you are not aware of it. To turn on Allow mobile data switching, follow these steps (steps may vary depending on phone model):

• Go to Settings

• Tap either Cellular or Mobile Data.

• Tap Mobile Data.

  • Turn on Allow Mobile Data Switching

Your data line automatically switches for the duration of your call. Mobile data switching will not work if you are currently roaming and both eSIMs are not set to allow data roaming. Check with your provider for availability and to find out if additional charges apply.

You are able to see it in the application in the “My eSIM” bubble; click on the data plan under “Active Data Plans” to view its remaining data. Once your data runs out, you will no longer have an internet connection without Wi-Fi.

When you buy a plan, there’s an option at the bottom of the screen that says “Activate eSIM instantly after purchase”. Let’s say you don’t want your eSIM to activate immediately; you should then toggle this option OFF.

Note that if you buy an eSIM for a country you are not yet in, the eSIM will not activate until you actually reach that country, as the eSIM is programmed to activate your plan once it connects with a local network.

When would you use the “Delayed Activation” function?

• For example, if you have data active from another provider and don’t want to use your new eSIM data package until you finish the other, this may be a good option for you.

• Or, if you want to install the eSIM on another device than the one you’re purchasing it on (for example you want to activate it once installed on the other device).

By using eSIM via Global YO, you will be able to purchase data instantly from wherever in the world you are, with no long-term commitments and no strings attached.

This means you can instantly get data, instead of waiting for a physical sim to be shipped to you or having to go to a physical store to pick it up.

No SIM card also means less plastic being wasted ; reducing the use of plastic is one of the biggest benefits for our planet, and not having to buy local SIMS when traveling can help a lot.

The eSIM card is an electronic SIM card with which you can activate the cellular data plan provided by your operator without the need to use a physical nano-SIM card.

Yes! The Dual SIM technology in compatible iPhone or Android models lets you remain connected with your physical SIM and your Truphone eSIM simultaneously. You can select which of the two SIMs to use for data connectivity and switch back at any time.

YOYO$ are our in-app reward point. For every minute you spend in the app you earn 1 YOYO$, and the YOYO$ you earn are exchangeable for in-app goods such as: mobile data, movies, products from our partners, special live shows, etc.

4G LTE access may vary based on coverage and signal quality, but is available in: Albania, Germany, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Australia, Austria, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Cambodia, Canada, Qatar, Chile, China, Cyprus, Vatican City, Colombia, South Korea , Costa Rica, Croatia, Denmark, Ecuador, El Salvador, United Arab Emirates, Slovakia, Slovenia, Spain, United States, Estonia, Philippines, Finland, Fiji, France, Ghana, Gibraltar, Grenada, Greece, Guadeloupe, Guatemala, French Guiana , Guernsey, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Iceland, Faroe Islands, Turks and Caicos Islands, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Nicaragua, Norway, New Zealand, Netherlands, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, United Kingdom, Czech Republic, Democratic Republic Congo, Réunion, Romania, Russia, Samoa, Saint Kitts and Nevis, San Marino, Saint Lucia, Serbia, Singapore, Sri Lanka, South Africa, Sweden, Switzerland, Suriname, Thailand, Taiwan, Tanzania, Trinidad and Tobago, Turkey, Uruguay, Vanuatu and Vietnam.

If you do not have Data Roaming enabled on your eSIM, in most cases you won’t be able to get online. To enable Data Roaming, follow these steps:

1.  Go to phone Settings
2. Tap either Cellular or Mobile Data
3. Tap your Global YO plan
4. Scroll down to Data Roaming
5. Tap the switch on

Web 3 + Freedom: truly democratized access to the 3rd generation of the Internet.

Of course! When you purchase a data package, you can use your hard-earned YOYO$ bonuses to pay up to 50% of the total cost. How cool is that?

There are many phones that are compatible with eSIM, and the list grows every month!

Here’s a list of popular devices that are eSIM capable:

Phones:

• iPhone (XR, XS, XS Max, and 11 or later)
• Google Pixel (Pixel 2 XL or later)
• Samsung Galaxy S (S20 or later)
• Samsung Galaxy Z Fold (all models)
• Samsung Galaxy Z Flip (all models)
• Huawei P40, P40 Pro and Mate 40 Pro
• Oppo Find X3 Pro to X5, Reno 5A, Reno6 Pro 5G, A55s
• And other Motorola, Nuu, Rakuten, Xperia, Surface, Honor, Fairphone, Sharp, and Xiaomi models (check the full list in the link below)

Tablets:

• Any iPad with 4G capability

In addition, your device must be unlocked; to use eSIM it cannot be locked to any specific company by your current or principal provider.

All Global YO data plans need to be linked to an eSIM, so you’ll have to install an eSIM before acquiring a plan. However, the good news is that our eSIMs are free!

You’ll only have to pay a $0.70 cent activation fee (Euros) which maintains your eSIM valid for one year; after that you’ll have to get a new eSIM and pay the activation fee again.

No, since your eSIM is only for data, you don’t have a phone number, which means that you can use one eSIM as the basis to buy data for anywhere in the world you need data! And soon we’ll introduce low-bandwidth data calling from the Global YO app to any number in the world: landline or cell phone!

Yes! If your device is equipped with Dual SIM capability, you can maintain both lines simultaneously, and toggle them on and off from your settings as you wish. This means you can keep your physical SIM in your phone and run your eSIM data plan simultaneously or in parallel with the plan you with your current provider or any other SIM (physical or digital) that you are using in your phone.

If you delete your eSIM from YOverse or lose your device, you cannot reinstall it, so if you plan to buy another plan at a later date, you will need to pay the activation fee of $0.70 Euro (which covers your eSIM for 1 year) again and reinstall a new eSIM.

If you wish, you can manually remove your eSIM. To remove your eSIM follow these steps:

Go to Settings

• Tap Mobile data or Mobile data

  • Tap your mobile plan

  • Tap “Remove mobile plan”

If you remove your eSIM you will no longer be able to connect through this line. Any contacts you have associated with this line will default to your preferred line.

To allow your phone to automatically select which SIM to use data from based on coverage and availability, turn on “Allow mobile data switching” in your settings. Note that if you are roaming and only want to use your YOverse eSIM or data, you should then make sure that “Allow mobile data switching” is turned off. If “Allow mobile data switching” is turned on, your phone will automatically use data from both phone plans, depending on which network is strongest at any given moment. This option is best for people who want to stay connected no matter what. There is no way to know which plan is being used at any given time, however, so this option can consume data quickly if you are not aware of it. To turn on Allow mobile data switching, follow these steps (steps may vary depending on phone model):

• Go to Settings

• Tap either Cellular or Mobile Data.

• Tap Mobile Data.

  • Turn on Allow Mobile Data Switching

Your data line automatically switches for the duration of your call. Mobile data switching will not work if you are currently roaming and both eSIMs are not set to allow data roaming. Check with your provider for availability and to find out if additional charges apply.

You are able to see it in the application in the “My eSIM” bubble; click on the data plan under “Active Data Plans” to view its remaining data. Once your data runs out, you will no longer have an internet connection without Wi-Fi.

By using eSIM via YOverse, you will be able to purchase data instantly from wherever in the world you are, with no long-term commitments and no strings attached.

This means you can instantly get data, instead of waiting for a physical sim to be shipped to you or having to go to a physical store to pick it up.

No SIM card also means less plastic being wasted ; reducing the use of plastic is one of the biggest benefits for our planet, and not having to buy local SIMS when traveling can help a lot.